Shipping & Delivery Policy

Effective Date: 8 August 2026

At Chesco Auto, we aim to make ordering automotive products online simple, convenient, and reliable. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through www.chescoauto.co.za.

By placing an order with Chesco Auto, you acknowledge and agree to the terms outlined below.

1. Delivery Coverage

Chesco Auto delivers products nationwide across South Africa, subject to courier availability and delivery-area restrictions.

We may deliver to:

• Residential addresses

• Business addresses

• Commercial premises

• Other approved delivery locations

Certain remote or difficult-to-access areas may be subject to additional delivery charges, extended delivery times, or alternative collection arrangements.

2. Order Processing

Orders are processed during our normal business operating hours.

Once your order and payment have been successfully received and verified, we will begin preparing your order for dispatch.

Processing times may vary depending on:

• Product availability

• Order size

• Payment verification

• Supplier availability

• Product-specific requirements

• Weekends and public holidays

Orders containing products that are not immediately available may require additional processing time.

3. Estimated Delivery Times

Delivery timeframes depend on your location, product availability, and the courier service used.

As a general guide:

These are estimated timeframes and are not guaranteed delivery dates.

Delivery may take longer during peak periods, public holidays, promotional campaigns, severe weather, courier disruptions, or other circumstances outside our reasonable control.

4. Shipping Costs

Delivery charges may vary depending on:

• Delivery location

• Package size and weight

• Number of products ordered

• Product type

• Courier service

• Special handling requirements

Applicable delivery charges will be displayed at checkout where possible or communicated to the customer before the order is finalised.

From time to time, Chesco Auto may offer free or discounted delivery promotions. Such promotions will be subject to their specific promotional terms.

5. Tyre Deliveries

Tyres are larger and heavier than many of our other products and may therefore have different shipping costs and delivery requirements.

Where applicable, delivery charges for tyres will be calculated according to the number of tyres, destination, courier requirements, and other applicable factors.

Customers purchasing multiple tyres may receive a consolidated shipping arrangement where available.

6. Large or Bulky Items

Certain products, including some rims, bakkie accessories, and other bulky automotive products, may require specialised or alternative delivery arrangements.

Chesco Auto may contact the customer after an order is placed to confirm:

• Delivery address

• Access requirements

• Delivery costs

• Available delivery options

• Expected delivery timeframe

Additional delivery charges may apply where special handling or transportation is required.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that your order includes:

• Full name

• Contact number

• Street address

• Suburb

• City/Town

• Province

• Postal code

• Any relevant delivery instructions

Chesco Auto is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated delivery information supplied by the customer.

If you realise that your delivery information is incorrect, please contact us as soon as possible.

8. Tracking Your Order

Where a tracking facility is available, Chesco Auto or the relevant courier may provide tracking information once your order has been dispatched.

Customers may use the tracking information to monitor the progress of their delivery.

Tracking updates may take some time to appear after an order has been collected by the courier.

9. Delivery Attempts

The courier may make one or more delivery attempts depending on its delivery procedures.

Customers should ensure that someone is available at the delivery address to receive the order.

If delivery cannot be completed because nobody is available, the address is inaccessible, or the delivery information is incorrect, the courier may:

• Attempt delivery again

• Contact the customer

• Return the parcel to the depot

• Return the parcel to Chesco Auto

Additional delivery charges may apply if an order has to be re-dispatched due to circumstances caused by the customer.

10. Inspection Upon Delivery

Customers are encouraged to inspect their order when it is delivered.

Where possible, check the packaging and products for visible signs of:

• Damage

• Missing items

• Incorrect products

• Tampering

If your order appears damaged, please take photographs of the packaging and product before or immediately after opening it and contact Chesco Auto as soon as possible.

This will assist us when investigating the matter with the courier or supplier.

11. Damaged Products

If a product arrives damaged, please contact Chesco Auto promptly with:

• Your order number

• Description of the issue

• Photographs of the damaged product

• Photographs of the packaging

• Any relevant delivery information

We will assess the matter and determine the appropriate resolution in accordance with applicable consumer protection legislation and our Returns & Refunds Policy.

12. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us as soon as reasonably possible.

We may request photographs, order information, or other details to assist with our investigation.

Where an error has occurred on our side, we will take reasonable steps to correct the issue.

13. Delayed Deliveries

While we aim to meet estimated delivery timeframes, delays can occasionally occur.

Delays may result from:

• Courier operational issues

• High order volumes

• Supplier delays

• Incorrect delivery information

• Weather conditions

• Road closures

• Public holidays

• Natural disasters

• Labour disruptions

• Technical or system failures

• Other circumstances beyond our reasonable control

If your order appears to be significantly delayed, please contact us so that we can investigate its status.

14. Lost Parcels

If a parcel appears to have been lost during delivery, Chesco Auto will work with the relevant courier or delivery provider to investigate the matter.

Customers may be required to provide information reasonably necessary to assist with the investigation.

Where appropriate, we will provide a replacement, alternative solution, or refund in accordance with applicable law and the circumstances of the order.

15. Collection

Where available, customers may be offered the option to collect eligible orders directly from the Chesco Auto premises.

Collection Address:

518 Gerrit Maritz Street
Pretoria North
South Africa

Customers should wait for confirmation that their order is ready before arriving for collection.

A valid order confirmation or other identification may be required when collecting an order.

16. Delivery of Orders Requiring Installation

Some products may be purchased together with services such as:

• Tyre fitting

• Wheel balancing

• Wheel alignment

• Accessory installation

Where installation is selected, delivery and installation arrangements may differ from standard product deliveries.

Customers will be informed of the applicable appointment or installation arrangements.

17. International Deliveries

Unless expressly stated otherwise, Chesco Auto currently provides delivery services within South Africa only.

International orders are not currently available through the website.

18. Delivery Promotions

From time to time, Chesco Auto may offer promotions such as:

• Free nationwide delivery

• Discounted delivery

• Free delivery on qualifying orders

• Free delivery on selected products

Each promotion may have specific eligibility requirements, minimum order values, geographic exclusions, product exclusions, or validity periods.

The specific terms of a delivery promotion will apply where provided.

19. Delivery and Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to limit or exclude any rights that consumers may have under applicable South African consumer protection legislation.

Where there is a conflict between this policy and a mandatory legal consumer right, the applicable law will prevail.

20. Changes to This Policy

Chesco Auto may update this Shipping & Delivery Policy from time to time to reflect changes to our delivery partners, business operations, delivery areas, pricing, or applicable laws.

The latest version will always be published on this page.

21. Contact Us

If you have questions about delivery, tracking, shipping charges, or an existing order, please contact Chesco Auto.

Chesco Auto
Physical Address: 518 Gerrit Maritz Street, Pretoria North, South Africa
Website: www.chescoauto.co.za
Email: [email protected]
Phone / WhatsApp: +27 70 586 9193

Last Updated: 8 August 2026